How to Reach Us
We're here to help with any questions, feedback, or concerns about the Take Home Pay Calculator. Whether you've found a bug, have a suggestion for improvement, or need assistance, we'd love to hear from you.
💬 What You Can Contact Us About
- Technical Issues: Report bugs, calculation errors, or website problems
- Feature Requests: Suggest new features or improvements
- Questions: Ask about UK tax, NI, or how to use the calculator
- Privacy Concerns: Questions about data handling or privacy policy
- Feedback: Share your experience or suggestions
- Partnership Enquiries: Business or collaboration opportunities
- Legal Queries: Questions about GDPR, data rights, or compliance
⚠️ Important Notice: We provide a free calculator tool for informational purposes only. We cannot provide tax advice or help with specific HMRC queries. For official guidance on UK income tax, visit
gov.uk/income-tax or contact HMRC on 0300 200 3300.
📝 Contact Form
Use the form below to send us a message. Please provide as much detail as possible so we can help you effectively.
🔒 Privacy: Any information you submit through this contact form will be used solely to respond to your enquiry. We will not share your details with third parties. See our
Privacy Policy for more information.
❓ Frequently Asked Questions
Before contacting us, you might find answers to common questions below:
Q: Is the calculator accurate for my tax situation?
A: The calculator provides estimates based on standard UK tax rates, National Insurance thresholds, and common deductions for the 2024/25 tax year. However, your actual take home pay may differ based on your specific tax code, benefits in kind, salary sacrifice schemes, and other factors. Always verify with your payslip or HMRC.
Q: Does the calculator store my salary data?
A: No. All calculations are performed entirely in your web browser. We do not transmit, store, or have access to any salary, tax code, or financial information you enter.
Q: Can you help me understand my tax code?
A: We cannot provide individual tax advice. For help understanding your tax code or personal tax situation, contact HMRC on 0300 200 3300 or use their online tax account at
gov.uk/personal-tax-account.
Q: I found a bug or calculation error. What should I do?
A: Please email us at hello@take-home-pay.co.uk with details about the issue, including the inputs you used (salary, tax code, etc.) and what result you expected vs. what you received. We take accuracy seriously and will investigate promptly.
Q: Can I suggest a new feature?
A: Absolutely! We welcome feature requests. Email us with your suggestion and why it would be helpful. Popular requests include support for additional pension schemes, bonus calculations, and salary sacrifice options.
Q: Is this service really free?
A: Yes, the Take Home Pay Calculator is completely free to use. We may display advertisements to support the service, but all calculator features are available at no cost.
Q: Why doesn't my result match my payslip?
A: Discrepancies can occur due to: incorrect tax code entry, company benefits or perks (like company car), salary sacrifice schemes (cycle to work, childcare vouchers), previous employment in the same tax year, emergency tax codes, or employer-specific deductions. Check these factors first, then contact your HR/payroll department if unclear.
Q: Does the calculator support Scottish tax rates?
A: Please check the calculator interface for Scottish tax options. If you're a Scottish taxpayer (tax code starts with 'S'), it's important to use the correct rates. If this feature isn't available, please email us to request it.
Q: How do I exercise my GDPR rights?
A: To exercise data protection rights (access, rectification, erasure, etc.), email us at hello@take-home-pay.co.uk with your request. See our
Privacy Policy for full details of your rights.
🔗 Useful External Resources
⏱️ Response Times
We aim to respond to all enquiries within:
- General questions: 1-2 business days
- Bug reports: Within 24 hours for acknowledgement; fix timelines vary by severity
- Privacy/GDPR requests: Within 30 days as required by law
- Feature requests: Acknowledgement within 3-5 business days
📅 Office Hours: While our calculator is available 24/7, our support team operates Monday-Friday, 9am-5pm GMT. Messages received outside these hours will be responded to on the next business day.
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